Turning complex journeys into meaningful, inclusive, connected experiences
UX Research & Strategy → Scaled mobile engagement +325% over 2 years
Product Maturity & Lifecycle → Drove roadmap prioritization & growth
Mobile & Omni-Channel UX → Unified client experience across channels
Accessibility & Inclusive Design → Expanded inclusive testing to 5 of 7 mobile teams
Featured Work
Thought Leadership & Tool Kits
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UX Research Rigor: Method Agnostic Guide to UXR
Method agnostic research considerations for risk mitigation, bias awareness, sample size selection, insights analysis, and recommendation structure.
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Guide to Mobile UX Research in an Omni-Channel Ecosphere
Understanding how to conduct mobile research, applying product maturity to product lifecycle, and structuring recommendations for mobile experiences.
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Guide to accessible & inclusive UX research
Learn how to augment research methods for participants with various disabilities, pros and cons of participant panels, compensation guide, and research operations guide.
